In today’s world, the only way businesses can keep up with consumer and industry demands is by automating business processes.
Our post ‘The Importance Of Automation Platforms For Businesses In 2020’ enumerates the benefits automation provides — such as mitigating human error, satisfying client needs, and optimizing business workflows. Statista predicts that £7.85 billion will be spent on automation by the end of this year, which just proves that businesses are realizing the importance of automating their everyday business processes.
However, deploying automation technologies to system processes isn’t like a walk in the park. In this post, we’ve listed down the two key rules that you need to keep in mind when automating business processes.
1. Have a foolproof strategy
As you craft your automation plans, it’s important to make sure that you’ve sufficiently analyzed your organization, processes, and data. This way, you are able to cover all your bases and prevent your strategy from failing. This bears more importance than ever as the Shared Service and Outsourcing Network reports that half of all automation projects fail. The reason lies in the fact that business owners choose the wrong processes and not a lot of stress is put on change management. Even if you choose a state-of-the-art software, your business won’t be positively affected if you fail to devise a sound automation strategy.
With that being said, you can strengthen your automation plans through analysis, process mapping, and redesigning jobs. Your goals and business structure should be also considered so that your automation plans converge seamlessly with your processes — effectively cutting down the time it takes to implement your strategy. Be sure to not only educate your staff about the changes but also to design your workload to suit and earn employee buy-in on the developments. Moreover, it would be beneficial to have a clear vision of what you want to get out of your automation strategy to avoid crafting solutions that overlap or worse, clash.
2. Know which tasks are best automated
While it’s great that our technological capabilities have allowed us to automate highly complex business processes or workflows, not every task should be left to the hands of machine learning and data analysis. Other than potentially wasting money and time on processes that are unnecessary or better handled by humans, automating everything will lead your business to lose any semblance of humanity — especially to outside stakeholders. In fact, research from the Oxford Internet Institute reports that people are still largely afraid of handing over their data to help optimize automation, especially in processes that can’t fully disclose how they arrive at a decision. So, continuing to pursue complete automation could result in disaster for your company. It’s better considering of automating backend processes instead of those that need empathy and human intervention.
Example of automating business processes
However, automation also shows its true potential when it comes to manual processes that need a ton of attention. For example, simply automating business processes related to your business social media posts through scheduling can save you massive amounts of time and energy. Automating these manual tasks comes with many benefits. Your business would be eliminating tedious and time-consuming tasks, freeing up this way essential manpower. Employees can focus on other aspects of business that require a human touch, like customer service and engagement. But that’s not all, as a Verizon Connect article on how manual processes are becoming outdated adds that automation also reduces the likelihood of error, which is critical for business operations that require precision, like analyzing data or preparing payroll. Moreover, automating tedious tasks related to security keeps your business up to date with ever-changing regulatory compliances.
It’s true that automation is the future. Therefore, businesses should take advantage of it to not get left behind. Automating business processes requires meticulous planning and strategies. If you’re able to execute your automation plans without any problems, expect upward progress and bigger revenues for your business.
Pearl Shaw is an analyst with a fascination for all things automation and digital transformation. She spends her spare time reading non-fiction books, listening to tech podcasts, and trying out new recipes.