Managing thousands of logistical processes per month and having more than five remote departments, made it impossible for our client to support their growing business, without a BPM solution that has strong process automation functionalities. More than 4,500 emails were being exchanged each month with clients, forcing employees to track the progress of customer transactions manually via phone calls and emails. As a result, the business needed a remote process automation and workflow management tool to monitor critical information flow, give transparency to the entire process and provide a built-in communication facility.
The Comidor Solution
The Comidor solution was to provide a cloud-based flexible case management platform that can run manually-driven processes, automatically scheduled processes, and a workflow for well-structured processes. The solution includes all the necessary information and the steps to follow for all the teams involved in each process. Comidor centralises all the information pertinent to each case including files, emails, comments, and details of the team members involved. The solution allows employees to work intelligently at any time, on any device, and from anywhere in the world. All the users in the organisation are given access to the application, allowing instant communication with everyone else either directly through the Comidor chat/video conferencing features, or via group messages and comments in discussion boards below each process. Using the Comidor Workbench, users can track all active process updates through one single point.